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Digital services on the internet are becoming more and more common, as customers look for the ease and convenience of accessing services anytime, anywhere. At Johnnie Johnson, many of our services will accessible online, 24-hours a day before too long.

Universal Credit is now a digital service too, so if you receive or are applying for Universal Credit, you will also need to do so online.

There are some limited circumstances where you may be eligible to claim Universal Credit in person or over the phone, due to illness, disability, or you have issues with reading and writing or using a computer. If you are unsure, you can check your situation by calling: 0345 600 0723, Textphone: 0345 600 0743.

Learning to get online

Whatever your age or circumstances, it’s not too late to get online, and we can show you how.

Access to the internet

If you don’t have access to the internet at home then you can usually get online at your local library, community centre, Jobcentre or Local Authority using a computer or tablet.

Learning to use a computer

If you need to learn how to use a computer or tablet and access the internet, or improve your existing skills, your JobCentre or local library often run courses or will help you find a course.

Build your confidence

If you already have access to the internet at home, there are plenty of free online courses that will build your confidence in these areas. LearnMyWay is one of many online providers that offer courses.

If you are an older person, look on the Age UK website or call them on 0800 678 1602, they offer free computer and internet courses locally.

Getting email

To make the most of online services you will need an email address, and you must have one to claim Universal Credit. If you don’t already have one, you can set up a free email address through one of these providers: