Close Search

Ways to pay

You can pay your rent any of the following ways. Make sure you have your tenancy reference number available – you can find this on your monthly rental statement.

Direct Debit

Direct Debit and it is by far the easiest way to pay your rent and we encourage you to switch to this payment method, if you haven’t already.

You will need a bank or building society account but once you have set up your Direct Debit you don’t have to worry about it again, as it will come to us regularly on a date that you chose; either weekly, monthly, 4-weekly or fortnightly. No late payments, no last minute trips to the bank, building society or Post Office!

You can request a Direct Debit form from our Customer Service Hub. Fill it in and return it to Customer Services at the address below. You can also call us to set up a Direct Debit.

Standing Order

This is similar to Direct Debit, as you can pay a fixed amount on a fixed date from your bank or building society, but you set it up directly with them rather than us. It is important to inform us if you ever cancel your Standing Order.

Contact your bank or building society directly to set up a Standing Order. You will need our bank account details (below) and please use your tenancy reference number so we can identify you.

Example Bank Details

Bank: NatWest

Account Number: 00000000

Sort Code: 57-45-56

Find out more about setting up a bank or building society account here.


You can pay your rent online at but you will need to do this manually each month. We accept credit or debit cards online.

Debit Card

We accept payments over the phone by debit card. Please contact our Customer Service Hub to pay.

Rent payment swipe card

You can order a swipe card through our Income Team. Once you have a swipe card, you can pay by cash, cheque or debit/credit card at any Allpay Paypoint. Most Post Offices or Giro Banks have the Paypoint facility. Your swipe card is linked to your rent account, so payments will automatically be posted onto your resident/ tenant account.

Paying on time

It is really important that you pay you rent on time, as it forms part of the tenancy agreement you signed with us. Even if you are receiving welfare payments or Universal Credit you are still responsible for paying your rent and service charge on time.

Struggling to pay your rent?

If you are struggling to pay your rent each month, the sooner you let us know, the more we can do to help you. Our Income Services Team members are available to provide direct help and support.

If you don’t keep up your rental payments, or keep in touch with us about any financial difficulties you are experiencing your home could be at risk.

Alternative payment arrangements

You can ask the DWP to pay your rent directly to us if you’re in debt, have rent arrears, are struggling with money, have addictions, are experiencing domestic violence, have a disability including a mental health condition, have a learning difficulty or problems reading and writing, are 16 or 17 or leaving care. Ask for an ‘Alternative Payment Arrangement’ at your Universal Credit application interview or contact your local JobCentre.

Contact us

Customer Service Hub, call 0345 305 5335 – calls are welcome via Text Relay Service. Please note that all calls are recorded for training and monitoring purposes.

Income Services Team, call: 0345 305 5335, email

Customer Services are open Monday to Friday, 8.30am-5.30pm (except Bank Holidays).