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Ways to pay

You can pay your rent any of the following ways. Make sure you have your tenancy reference number available.

Direct Debit

This is the quickest and easiest way to ensure your rent is paid on time. You can set up a Direct Debit on your preferred payment date and frequency.

You can set up a Direct Debit with us, by calling our Customer Service Hub (see contact details below).

Standing Order

With a Standing Order, you can pay your rent on a regular basis on a date that you choose.  You need to set up a Standing Order directly with your bank or building society rather than with us. If you need to update your Standing Order payment (for example, if your rent payment changes) you will have to do it directly with your bank or building society and not with us. It is important to inform us if you ever cancel or change your Standing Order.

You will need our bank account details (below) and please use your tenancy reference number so we can identify you.

Bank: NatWest                    Account Number: 00000000                         Sort Code: 57-45-56

Find out more about setting up a bank or building society account here.

Website

You can pay your rent online at www.jjhousing.co.uk and follow the instructions to ‘Pay your rent’ but you will need to do this manually each month. We accept credit or debit cards online.

Online

You can pay at allpayments.net using your debit/credit card 24/7. 

If you have registered for the ‘Residents Portal’ you can also pay your rent and view your account balance there.

Cash/cheque

Pay by cash where you see the PayPoint or Post Office logo. The Post Office also accepts cheques and debit card payments.

Allpay app

Download the allpay app free from your app store and you can pay 24/7 using your credit or debit card.

Text

Register on allpaypayments.net/textpay. Each time you want to make a payment, text ‘pay’ to 81025, followed by the text code you set up at registration along with the amount you want to pay and your password (the last four digits of your debit or credit card).

Phone

You can pay over the phone with your credit or debit card at allpay, which is open 24/7 on 0330 041 6497. You can also call our Customer Service Hub during working hours.

Internet banking

You can set us up as a regular payer via your own internet banking.  You must make sure that your payments quote your tenancy agreement reference number to ensure they are assigned to your rent account. You will need our bank details.

Money Worries & Benefits Advice

If you have any money worries or need benefits advice, we can help. Call our Customer Service Hub and ask for a call back from our Income Services team.

Contact us

Customer Service Hub, call 0345 305 5335 – calls are welcome via Text Relay Service. Please note that all calls are recorded for training and monitoring purposes.

Income Services Team, call: 0345 305 5335, email general.enquiries@jjhousing.co.uk

Customer Services are open Monday to Friday, 8.30am-5pm (except Bank Holidays).