If you are struggling and need help claiming Universal Credit, Citizens Advice offers a free, independent, confidential and impartial service by trained advisers. They can help from the early stages through to the very end of your application. Call its free national Help to Claim phone service: 0800 144 8444, open 8am to 6pm, Monday to Friday.
You can also get more advice and information from the Citizens Advice Universal Credit page.
There are some limited circumstances where you may be able to make your claim in person or over the phone, due to illness, disability, or you have issues with reading and writing or using a computer. If you are unsure, you can check your situation by calling: 0345 600 0723, textphone: 0345 600 0743.